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Returns and warranty

Our Warranty

Every camera we sell is vigorously inspected by our team. Our ten-part inspection method includes the following checks:

  1. Lens – we check for any mould, dust, haze, dirt, cracks and air bubbles. Where possible we clean/remove any imperfections – any remaining are noted.
  2. Zoom – we inspect both manual and power zoom work smoothly. Any issues are noted.
  3. Focus – we check that manual focus is smooth and works well. If automatic focus is included as a feature that is also checked.
  4. Motor / Claw – we check that the motor runs smoothly at all advertised speeds and that the film claw has sufficient torque to advance film.
  5. Filmgate – this is inspected and any dirt or hair is removed.
  6. Lightmeter – the lightmeter is inspected to ensure it automatically reacts correctly to light. Manual aperture control and/or backlight is also checked if included as a feature.
  7. Viewfinder – we inspect for mould, dust and haze or damage. Where possible we clean/remove any imperfections – any remaining is noted.
  8. Battery terminals – we inspect for rust/corrosion, cleaning and repairing where needed.
  9. Body – where possible we clean any imperfections. Any remaining cosmetic damage is noted.
  10. Additional Features – all additional model specific features (such as timelapse or crossfade) are checked for functionality.

Unless specifically mentioned in the product description, all items sold through our website have passed the above inspection, are fully working and come with a full 60 day warranty – we believe this will give you enough time to test the product for yourself to ensure you’re happy with it.

If your purchase develops a fault during this period we will, at our sole discretion, service, replace or refund you for the item (excluding postage charges). This warranty does not cover any issue arising from fair wear and tear, willful or accidental damage, negligence or any authorised alteration or repair carried out without our prior written approval.

Extended Returns

We get it – Christmas or a birthday is coming up and you want to get in early to order a present but want to ensure your warranty is extended to start when the gift is given. That’s cool with us, for birthdays please email us when ordering to request an extension, telling us when you’d like it to start. Any camera purchased after 10th November will be eligible for extended Christmas returns until 5th January. 

I don’t like my item

That’s okay! Unless specifically mentioned, we offer a no-quibble 30 day returns policy on all our products. Simply wrap the product back up to ensure it isn’t damaged during transit and post it back to:

Camera Crate
Big Yellow Storage
8-9 Rodney Road

Once we’ve received the item back, we’ll inspect it to make sure it’s been received back in the same condition as it was sold then promptly refund you minus any postage costs. We try our best to process returns as quickly as possible but in peak times it can take 2-3 working days.

Please note that on some items, such as goods sold for spare parts or repair, we don’t offer returns. These items are clearly marked.

I don’t think my item is working / my item arrived damaged

Oh no! We’re really sorry to hear this – we’re filmmakers too and know how frustrating this can be. Although it’s rare, sometimes items can become damaged during transit. Please do not return the item back to us until you’ve gotten in touch so we can make sure that the item is definitely faulty – you would be surprised how often problems can be resolved over the phone or via consulting the manual Once you have contacted us, we’ll work with you to resolve the problem quickly and fairly. We may ask for photos of the item so we’re able to diagnose the problem or claim money back from the courier. We’ll  provide you with a returns label (or if that’s not possible, cover the cost of returning the item).

I’ve received the wrong item

Yikes! This hasn’t happened yet but in the unlikely scencerio it does, get in touch and we’ll resolve things ASAP for you. We’ll cover returns postage costs and make sure you get what you originally ordered!


3000+ positive reviews

In total our feedback was 99.7% positive !

Bolex Paillard B8 Double 8mm Camera
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The camera is in great condition! Ben was super helpful with finding the best Bolex as a gift for my partner and was so patient with my questions! I highly recommend this store and will definitely continue ordering from them in the future.
Canon 814 Super 8 Camera
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I can’t thank you enough for your website and the service you provide, I went through three super 8 cameras in this project, including one sold as ‘checked, repaired, CLA’d’, and the one I purchased from you was the only one that worked, and it worked flawlessly! I recommend to everyone that asks me about the film, absolute mvp!
Canon Auto Zoom 814 Super 8 Cine Film Movie Camera
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Came quickly in great condition. Just got my first batch of scans back shot on it and they look amazing. Very happy customer indeed!
Paillard Bolex H16 1953 16mm Cine Film Camera
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Received the item much sooner than expected. It was very well packaged and when opened worked perfectly.
Canon 1014 Super 8 Camera
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I hadn't noticed that the seller was in the UK until after the purchase, so when it showed up on my doorstep just a couple days later, I was floored. Great service, great descriptions, and fantastic packaging for international shipments.
Sankyo LXL 225 Super 8 Camera
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Ben was so helpful in both picking a camera that suited me and in shipping when things got delayed! I will for sure be one to recommend this shop and come here again for more gear in the future. I am so excited about my purchase and it looks great!!
Polaroid Instant Camera
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Camera was packaged so so well, it probably could’ve been chucked out a car and it wouldn’t have had any damage. Delivery was extremely quick and it looks in great condition. Seller was excellent and would recommend buying from.
GAF 64 Super 8 Camera
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Amazing customer service. Bought for a Christmas present. The seller made sure to message me all information about the camera in case I didn’t read the description. Also let me know when the camera was going to be dispatched. Would definitely buy from this shop again. Amazing experience
Super Orion 28mm f/2.8 Prime Lens
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Arrived two days earlier than predicted. Excellent packaging and delivered safely. Perfect looking lens.
Sankyo XL-210 Supertronic Super 8 Cine Film Camera
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Great seller. Got the camera earlier than the planned delivery date. Thank You!
Bolex Paillard DA 9.5mm / 16mm Cine Film Projector
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The seller has been to a good deal of trouble to ensure a safe delivery to the customer. This was a delicate item and all associated parts were individually packed in the container. Received with appreciation.

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Company Number: 12789078
VAT Number 355133808