My Account
Login | Register

       5% OFF ALL ORDERS – USE CODE 5OFF        5% OFF ALL ORDERS – USE CODE 5OFF        5% OFF ALL ORDERS – USE CODE 5OFF         5% OFF ALL ORDERS – USE CODE 5OFF       

Returns and warranty

Our Warranty

Where we sell vintage products that have been used and loved for many years, all our items are vigorously inspected by our team of experts before listing. Unless noted otherwise, all our items have been fully tested and are working correctly and come with a full 60 day warranty – we believe this will give you enough time to test the product for yourself to ensure you’re happy with it.

If your purchase develops a fault during this period we will, at our sole discretion, service, replace or refund you for the item (excluding postage charges). This warranty does not cover any issue arising from fair wear and tear, willful or accidental damage, negligence or any authorised alteration or repair carried out without our prior written approval.

Extended Warranty

We get it – Christmas or a birthday is coming up and you want to get in early to order a present but want to ensure your warranty is extended to start when the gift is given. That’s cool with us, please email us when ordering to request an extension, telling us when you’d like it to start. Please note that unless requested and agreed, we’re unable to guarantee an extension (although we’ll try not to be dicks about it).

I don’t like my item

That’s okay! Unless specifically mentioned, we offer a no-quibble 30 day returns policy on all our products. Simply wrap the product back up to ensure it isn’t damaged during transit and post it back to:

Camera Crate
Big Yellow Storage
8-9 Rodney Road
Portsmouth
Hampshire
PO4 8BF

Once we’ve received the item back, we’ll inspect it to make sure it’s been received back in the same condition as it was sold then promptly refund you minus any postage costs. We try our best to process returns as quickly as possible but in peak times it can take 2-3 working days.

Please note that on some items, such as goods sold for spare parts or repair, we don’t offer returns. These items are clearly marked.

I don’t think my item is working / my item arrived damaged

Oh no! We’re really sorry to hear this – we’re filmmakers too and know how frustrating this can be. Although it’s rare, sometimes items can become damaged during transit. Please do not return the item back to us until you’ve gotten in touch so we can make sure that the item is definitely faulty – you would be surprised how often problems can be resolved over the phone or via consulting the manual Once you have contacted us, we’ll work with you to resolve the problem quickly and fairly. We may ask for photos of the item so we’re able to diagnose the problem or claim money back from the courier. We’ll  provide you with a returns label (or if that’s not possible, cover the cost of returning the item).

I’ve received the wrong item

Yikes! This hasn’t happened yet but in the unlikely scencerio it does, get in touch and we’ll resolve things ASAP for you. We’ll cover returns postage costs and make sure you get what you originally ordered!

 

3000+ positive reviews

In total our feedback was 99.7% positive !

Lizaveta
Bolex Paillard B8 Double 8mm Camera
Read More
The camera is in great condition! Ben was super helpful with finding the best Bolex as a gift for my partner and was so patient with my questions! I highly recommend this store and will definitely continue ordering from them in the future.
Josh
Canon 814 Super 8 Camera
Read More
I can’t thank you enough for your website and the service you provide, I went through three super 8 cameras in this project, including one sold as ‘checked, repaired, CLA’d’, and the one I purchased from you was the only one that worked, and it worked flawlessly! I recommend cameracrate.com to everyone that asks me about the film, absolute mvp!
jamesl1224
Canon Auto Zoom 814 Super 8 Cine Film Movie Camera
Read More
Came quickly in great condition. Just got my first batch of scans back shot on it and they look amazing. Very happy customer indeed!
roberache14
Paillard Bolex H16 1953 16mm Cine Film Camera
Read More
Received the item much sooner than expected. It was very well packaged and when opened worked perfectly.
Jeremy
Canon 1014 Super 8 Camera
Read More
I hadn't noticed that the seller was in the UK until after the purchase, so when it showed up on my doorstep just a couple days later, I was floored. Great service, great descriptions, and fantastic packaging for international shipments.
Elayna
Sankyo LXL 225 Super 8 Camera
Read More
Ben was so helpful in both picking a camera that suited me and in shipping when things got delayed! I will for sure be one to recommend this shop and come here again for more gear in the future. I am so excited about my purchase and it looks great!!
Dionne
Polaroid Instant Camera
Read More
Camera was packaged so so well, it probably could’ve been chucked out a car and it wouldn’t have had any damage. Delivery was extremely quick and it looks in great condition. Seller was excellent and would recommend buying from.
Georgia
GAF 64 Super 8 Camera
Read More
Amazing customer service. Bought for a Christmas present. The seller made sure to message me all information about the camera in case I didn’t read the description. Also let me know when the camera was going to be dispatched. Would definitely buy from this shop again. Amazing experience
turboton2010
Super Orion 28mm f/2.8 Prime Lens
Read More
Arrived two days earlier than predicted. Excellent packaging and delivered safely. Perfect looking lens.
meeske21
Sankyo XL-210 Supertronic Super 8 Cine Film Camera
Read More
Great seller. Got the camera earlier than the planned delivery date. Thank You!
raymonwalli-0
Bolex Paillard DA 9.5mm / 16mm Cine Film Projector
Read More
The seller has been to a good deal of trouble to ensure a safe delivery to the customer. This was a delicate item and all associated parts were individually packed in the container. Received with appreciation.
Previous
Next

© 2022, CameraCrate.com

Company Number: 12789078
VAT Number 355133808