Where we sell vintage products that have been used and loved for many years, all our items are vigorously inspected by our team of experts before listing. Unless noted otherwise, all our items have been fully tested and are working correctly and come with a full 60 day warranty – we believe this will give you enough time to test the product for yourself to ensure you’re happy with it.
If your purchase develops a fault during this period we will, at our sole discretion, service, replace or refund you for the item (excluding postage charges). This warranty does not cover any issue arising from fair wear and tear, willful or accidental damage, negligence or any authorised alteration or repair carried out without our prior written approval.
We get it – Christmas or a birthday is coming up and you want to get in early to order a present but want to ensure your warranty is extended to start when the gift is given. That’s cool with us, please email us when ordering to request an extension, telling us when you’d like it to start. Please note that unless requested and agreed, we’re unable to guarantee an extension (although we’ll try not to be dicks about it).
I don’t like my item
That’s okay! We offer a no-quibble 30 day returns policy on all our products. Simply wrap the product back up to ensure it isn’t damaged during transit and post it back to:
B.Grace c/o CameraCrate.com
51 Hatfield Road
Once we’ve received the item back, we’ll inspect it to make sure it’s been received back in the same condition as it was sold then promptly refund you minus any postage costs. We try our best to process returns as quickly as possible but in peak times it can take 2-3 working days.
I don’t think my item is working / my item arrived damaged
Oh no! We’re really sorry to hear this – we’re filmmakers too and know how frustrating this can be. Although it’s rare, sometimes items can become damaged during transit. Please do not return the item back to us until you’ve gotten in touch so we can make sure that the item is definitely faulty – you would be surprised how often problems can be resolved over the phone or via consulting the manual Once you have contacted us, we’ll work with you to resolve the problem quickly and fairly. We may ask for photos of the item so we’re able to diagnose the problem or claim money back from the courier. We’ll provide you with a returns label (or if that’s not possible, cover the cost of returning the item).
I’ve received the wrong item
Yikes! This hasn’t happened yet but in the unlikely scencerio it does, get in touch and we’ll resolve things ASAP for you. We’ll cover returns postage costs and make sure you get what you originally ordered!